FREQUENTLY ASKED QUESTIONS

Will my tickets be mailed to me?
All tickets will be mailed to the shipping address provided during the order, unless your order is placed a week or less prior to the first event in your order. In these cases, your tickets will be placed in Will Call under your name for pick up at your first event. Sometimes, we may also hold tickets purchased eight days before the event. This is to ensure that you receive them in time.

Are there any fees associated with ordering tickets?
There is a $1.50 processing fee per transaction for every ticket order made with a credit card, including online orders, phone orders, and in-person orders, and walk-in tickets purchased at the event. Tickets may be purchased with cash or check with no processing fees.

As of July 1, 2019: Included in the total ticket price is a 5% arts and culture fee as required by the City of Columbus (this excludes tickets for events occurring outside the City of Columbus). The arts and culture fee provides public funds to support artists and arts/cultural organizations like Thurber House that educate and engage audiences of all ages. Click here for more information.

What is the age to qualify for senior tickets?
Some (not all) events have special pricing for seniors. Please see the individual event ticket page to see if a senior rate is available. You qualify for the senior rate at 65 years old.

Where is [insert event] being held?
Please check your ticket and/or the individual event page on our website for the event location. Evenings with Authors are typically held at the Columbus Museum of Art, 480 E. Broad Street, Columbus, OH 43215. Summer Literary Picnics are held on the lawn of Thurber House, 77 Jefferson Avenue, Columbus, OH 43215 (rain site: Thurber Center, 91 Jefferson Avenue). To double check where any event is being held, please call 614-464-1032 x11.

Where should I park?
For events held at Thurber House or Thurber Center, please click here.

For events held at the Columbus Museum of Art, please click here.

For all other locations, please check the individual event page or call 614-464-1032 x11.

How does the Author's Table Dinner work?
For more information about Author's Table Dinners, please click here.

How do Book Combination tickets work? Where do I get my book?
Some events offer the option to purchase a Reading and Book Combination ticket, which includes event admission and a copy of the author’s book. When you arrive for the event, bring your Book Combination ticket to the designated book pick up table to receive your book.

Are all tickets non-refundable?
That’s correct, all tickets are non-refundable. If you cannot use your tickets, you are welcome to give them to someone else.

Please call 614-464-1032 x11 with any additional questions.